Returns & Exchanges

At UGG Originals, we want you to love your new boots, which is why we offer a 30-day return policy for all items in original, unworn condition. Whether you need a different size or a different style, our team is dedicated to ensuring your complete satisfaction with every purchase.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the unworn products in their original UGG Originals packaging and ensure the box is securely sealed to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing