Frequently Asked Questions

Everything you need to know about your favorite sheepskin boots.

Are your boots made from genuine Australian sheepskin?

Yes, all UGG Originals products are crafted from 100% premium A-grade Australian sheepskin, providing natural insulation and moisture-wicking properties.

How do I find the correct size for my boots?

We recommend choosing your standard shoe size. Sheepskin boots will stretch slightly over time as the wool compresses to mold to your foot shape for a perfect fit.

What is your shipping policy for domestic and international orders?

We offer free standard shipping on all domestic orders over $150. International shipping rates are calculated at checkout based on destination and package weight.

Can I return or exchange my order if it doesn't fit?

Absolutely. We offer a 30-day return policy for any unworn products in their original packaging. Please visit our returns portal to initiate an exchange or refund.

How should I clean and maintain my UGG boots?

We recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat or sunlight when drying, and use a suede brush to restore the nap after cleaning.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.